Returns & Refunds
We assure that all our products go through multiple levels of quality inspections before it gets shipped to you.
However, should your item be delivered damaged, we will replace or refund it within 7 days, with the following conditions:
- You must request a replacement or refund by sending an email to firstname.lastname@example.org within 7 days accepting delivery of the product
- Title your email as such: < Replacement/Refund Request for (#Order Number) >
- Clearly state in your email: Your full name used for the order, name of item(s), clear close up video(s)/photo(s) of the issue and description of it
- We do not accept replacements/refunds, except for order issues.
- Manufacturing faults DO NOT include: Damaged packaging, marked, dented or deemed "defected", or general wear and tear
- To be eligible for a replacement/refund, your item must be unused and in the same condition that you received it. And also it must be in the same original packaging
Once your return is received and inspected, we will send you an email to notify you that we received your returned item. We will also notify you of the approval/rejection or your replacement/refund.
If you request it is approved, your replacement/refund will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.
We reserve the right to deny unreasonable replacements/refunds